Privacy Policy

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by Falcarbon Bicycle (“we,” “us,” or “our”) through our website falcarbonbike.com (the “Website”) and any associated services, including but not limited to online purchases of bicycle parts, customer support, and account management. By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide, improve, and secure our services, and to enhance your shopping experience. The types of information we collect include:

1.1 Personal Information You Provide Voluntarily

  • Account Creation: Name, email address, phone number, shipping/billing address, and password when you register an account on falcarbonbike.com.
  • Purchases & Transactions: Payment details (e.g., credit card information, PayPal account linked data), order history, and product preferences (e.g., bicycle part categories, sizes, or brands).
  • Customer Support: Information shared when you contact us via the “Support” form on falcarbonbike.com, email (info@falcarbonbike.com), or phone, including questions about orders, returns, or product issues.
  • Newsletters & Marketing: Email address if you opt in to receive promotional content (e.g., new bicycle part launches, discount offers) via our subscription form on falcarbonbike.com.

1.2 Automatically Collected Information

  • Technical Data: IP address, browser type, operating system, device model, and pages visited on falcarbonbike.com (e.g., product pages for “carbon fiber handlebars” or “disc brake pads”).
  • Usage Data: Time spent on the Website, search queries, click-through rates, and purchase patterns (e.g., repeated searches for mountain bike parts).
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) to remember your account preferences, track shopping cart items, and analyze Website performance. You can manage cookie settings via your browser or the “Cookie Preferences” page on falcarbonbike.com.

2. How We Use Your Information

We use the collected information for the following legitimate purposes, in compliance with applicable data protection laws:

  • Fulfill Orders: Process payments, ship bicycle parts to your address, and send order confirmations (via email or SMS).
  • Improve Our Services: Analyze usage data to optimize falcarbonbike.com’s navigation, update product offerings (e.g., adding popular bicycle components), and fix technical issues.
  • Customer Support: Respond to your inquiries, resolve returns/exchanges, and provide post-purchase assistance (e.g., troubleshooting bicycle part installation).
  • Marketing (With Consent): Send promotional emails or SMS about new bicycle parts, exclusive discounts, or seasonal sales—only if you have opted in. You can unsubscribe at any time via the “Unsubscribe” link in emails or by updating your preferences on falcarbonbike.com.
  • Security: Protect falcarbonbike.com from fraud, unauthorized access, or data breaches (e.g., verifying payment details to prevent fraudulent orders).

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following cases:

  • Service Providers: Third-party vendors who assist with Website operations, such as payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., UPS, DHL), and email marketing platforms (e.g., Mailchimp). These providers are contractually obligated to protect your data and use it only to fulfill services for falcarbonbike.com.
  • Legal Compliance: If required by law (e.g., a court order or government request) or to protect our rights (e.g., investigating fraudulent activity on falcarbonbike.com).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner—we will notify you via email or a prominent notice on falcarbonbike.com before such a transfer.

4. Your Data Rights

Under laws like the General Data Protection Regulation (GDPR, EU) and California Consumer Privacy Act (CCPA), you have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you (submit via the “Data Access Request” form on falcarbonbike.com).
  • Correction: Update inaccurate or incomplete data (e.g., changing your shipping address via your falcarbonbike.com account settings).
  • Erasure: Request deletion of your personal information (subject to legal exceptions, such as retaining order history for tax purposes).
  • Opt-Out: Unsubscribe from marketing communications or disable non-essential cookies via falcarbonbike.com’s “Cookie Preferences” page.
  • Data Portability: Request your information in a structured, machine-readable format (e.g., CSV file) to transfer to another service provider.

To exercise these rights, contact us at info@falcarbonbike.com or use the “Privacy Requests” tool in your account dashboard on falcarbonbike.com. We will respond within 30 days of receiving your request.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse:

  • Encryption of data transmitted between your device and falcarbonbike.com (via SSL/TLS protocols).
  • Secure storage of payment details (compliant with PCI DSS standards).
  • Regular security audits and updates to falcarbonbike.com’s infrastructure to address vulnerabilities.

Please note: No online platform is 100% secure. While we take steps to protect your data, we cannot guarantee absolute security—you are responsible for keeping your falcarbonbike.com account password confidential.

6. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected data from a child under 13, we will delete it immediately. Parents or guardians may contact us at info@falcarbonbike.com to request data deletion.

7. Links to Third-Party Websites

falcarbonbike.com may contain links to third-party sites (e.g., bicycle review blogs, manufacturer websites). We are not responsible for the privacy practices of these sites—we recommend reviewing their privacy policies before providing personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, services, or data practices. When we make changes, we will:

  • Post the revised policy on falcarbonbike.com with a new “Last Updated” date.
  • Notify registered users via email (if the changes are significant).

We encourage you to review this policy regularly to stay informed about how we protect your data.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Website: https://www.falcarbonbike.com/privacy-policy

Email: info@falcarbonbike.com

GOVERNING LAW- These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of Spain.